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Brantuk

Virgin Email - anyone else having problems?

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Brantuk

Since Virgin changed over their email servers two days ago I've been bombarded with spam, phishing, and unsolicited emails from all sorts of places. It's getting to be a real problem cos you can't keep up with the number of rule setting you have to make in a day.


 


Virgin don't seem to be doing much about it right now - is anyone else having the same problem? If you fixed it I'd love to know what steps you took.....


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Daz Type-R

Kim, see here.....


 


http://www.ispreview.co.uk/index.php/2015/10/virgin-media-uk-customers-swamped-by-spam-after-email-migration.html


 


Also I would call Virgin, the more complaints they receive, the higher the chance they may do something.


 


Latest update from 30 minutes ago - as I write this......


 


UPDATE 2nd October 2015 – 12:32pm


We’ve finally had an official statement, which confirms that the problem is not resolved. A Virgin Media spokesman said: “We’re aware that some customers may be experiencing issues with their email filters and are working hard with our email provider to ensure normal service is resumed.â€


Edited by Daz Type-R

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Brantuk

Thanks Daz - that's the first acknowledgment from VM that I've seen - been on the forums and everyone's complaining not only about the problem but the lack of response from Virgin. At least now I know they're aware of it and attempting to do something.


 


Of course, if they'd tested it properly in the first place it might be a different story. Typical incompetence........


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Brantuk

Have you been upgraded yet Mick? Mines an @ntlworld one and I only got upgraded two days ago. Since then it's been hell lol.


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Daz Type-R

They are still in the middle of converting the @ntlworld accounts.

If they have any common sense they will stop until they sort the spam issue.

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Doc

Not sure Kim.


 


We had an e-mail saying that the account has been changed/updated but haven't noticed any difference.


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Brantuk

Well - it's good news this morning - no spam from overnight - they must have done something at last. Let's see how the next day or two pans out.


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