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An interesting response from Baader....


Mark Harper.
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This morning I sent an email to Baader, which if you have done, you'll know navigating there German site is far from a doddle, even the send or delete after completing your message is in german. Lol. I was surprised at the reply, I thought it quite light hearted and educational. I do worry when buying things, that they will shortly be superseded by the next best thing, so after no stores having stock for weeks, it got me wondering, how old is the MK3 Baader zoom and will I be kicking myself next month as a newer model is announced, so for piece of mind for myself and you, here is the response....

Me:

EMAILKONTAKT

Land :United Kingdom

Sprache : Englisch

TEXT :

----------------------------------------------------------------

Hi I am fairly new to astronomy and am looking to buy a Baader Hyperion 8-24mm Clickstop Zoom, but can't find stock, I was wondering if this is because you are bringing out a new model soon? I'm not sure how old the MK3 is? I love the idea of this eye piece and love Baader products as they are of incredible quality, I am worried about buying this product then something new Being announced. Thanks, Mark Harper.

P.S I had to google translate to hit the correct button to send this. Lol.

Baader:

Dear Sir,

well - sorry for the difficulty with the send-button - we are sort of a bunch of hillbillies here.

We are preparing the next production run. There are no changes in the makes.

Sorry - it will take about four to five more weeks - it is a very complicated eyepiece.

The lens surfaces of this eyepiece must be polished with much greater care than on

any fix focus model, because the optics must work perfectly - in spite of the fact

that three of the four lens groups inside the eyepiece are changing their distances

towards each other when changing the focal length. Most competitors in this price

range cannot offer this kind of care for the optical polish - without raising the price

considerably.

The Hyperion Zoom offers a level of complexity that is normally only possible to attain

when buying worlds most renowned brands such as Zeiss and Leica.

Fortunately the demand for this very eyepiece is large enough to maintain that extremely

low price. On the other hand we cannot just pre-produce several thousand units and put

them on the shelf. We are a very small enterprize and must be very careful with our budget.

Please turn to your favorite dealer for this purchase. Thank you kindly for your patience.

Best regards,

Service Team

BAADER PLANETARIUM GMBH

BAADER PLANETARIUM GMBH * Zur Sternwarte * D-82291 Mammendorf

Tel.: +49(0)8145-8089-0 * Fax: +49(0)8145-8089-105 * kontakt@baader-planetarium.de

http://www.sbig.de * http://www.celestron.de * http://www.baader-planetarium.de

Attention: Please note our new telephone and fax number!

Baader Videos: www.youtube.de/user/baaderplanetarium

This e-mail and the information it contains may be legally privileged and/or CONFIDENTIAL. The unauthorised use, disclosure, distribution and/or copying of this e-mail, or any information it contains is prohibited and could, in certain circumstances, constitute a criminal offence.

You should only re-transmit, distribute or commercialise the material if you are authorised to do so in writing. E-mail may be susceptible to data corruption, interception and authorised amendment, and we do not accept liability for any such corruption, interception or amendment or the consequences thereof.

BAADER PLANETARIUM GMBH, Zur Sternwarte, 82291 Mammendorf, GERMANY

Original Message

processed by David.fx

Subject:

Automatisch generierte Email von der Website baader-planetarium.de (26-Jan-2013 13:25)

From:

Mark Harper <Kontakt@baader-planetarium.de>

To:

kontakt@baader-planetarium.de

-----------------------------------------------------------------

Edited by Mark Harper.
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A response that shows a lot of customer care - very happy to explain why it's not currently in stock - and a bit of detail about how the company operates, levels of QA employed, and budgeting info too. You wouldn't get that from Tesco if 2ltr bottles of milk disappeared from the shelves lol. Good one Mark. :)


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