Mark Harper. Posted January 26, 2013 Share Posted January 26, 2013 (edited) This morning I sent an email to Baader, which if you have done, you'll know navigating there German site is far from a doddle, even the send or delete after completing your message is in german. Lol. I was surprised at the reply, I thought it quite light hearted and educational. I do worry when buying things, that they will shortly be superseded by the next best thing, so after no stores having stock for weeks, it got me wondering, how old is the MK3 Baader zoom and will I be kicking myself next month as a newer model is announced, so for piece of mind for myself and you, here is the response.... Me: EMAILKONTAKT Land :United Kingdom Sprache : Englisch TEXT : ---------------------------------------------------------------- Hi I am fairly new to astronomy and am looking to buy a Baader Hyperion 8-24mm Clickstop Zoom, but can't find stock, I was wondering if this is because you are bringing out a new model soon? I'm not sure how old the MK3 is? I love the idea of this eye piece and love Baader products as they are of incredible quality, I am worried about buying this product then something new Being announced. Thanks, Mark Harper. P.S I had to google translate to hit the correct button to send this. Lol. Baader: Dear Sir, well - sorry for the difficulty with the send-button - we are sort of a bunch of hillbillies here. We are preparing the next production run. There are no changes in the makes. Sorry - it will take about four to five more weeks - it is a very complicated eyepiece. The lens surfaces of this eyepiece must be polished with much greater care than on any fix focus model, because the optics must work perfectly - in spite of the fact that three of the four lens groups inside the eyepiece are changing their distances towards each other when changing the focal length. Most competitors in this price range cannot offer this kind of care for the optical polish - without raising the price considerably. The Hyperion Zoom offers a level of complexity that is normally only possible to attain when buying worlds most renowned brands such as Zeiss and Leica. Fortunately the demand for this very eyepiece is large enough to maintain that extremely low price. On the other hand we cannot just pre-produce several thousand units and put them on the shelf. We are a very small enterprize and must be very careful with our budget. Please turn to your favorite dealer for this purchase. Thank you kindly for your patience. Best regards, Service Team BAADER PLANETARIUM GMBH BAADER PLANETARIUM GMBH * Zur Sternwarte * D-82291 Mammendorf Tel.: +49(0)8145-8089-0 * Fax: +49(0)8145-8089-105 * [email protected] http://www.sbig.de * http://www.celestron.de * http://www.baader-planetarium.de Attention: Please note our new telephone and fax number! Baader Videos: www.youtube.de/user/baaderplanetarium This e-mail and the information it contains may be legally privileged and/or CONFIDENTIAL. The unauthorised use, disclosure, distribution and/or copying of this e-mail, or any information it contains is prohibited and could, in certain circumstances, constitute a criminal offence. You should only re-transmit, distribute or commercialise the material if you are authorised to do so in writing. E-mail may be susceptible to data corruption, interception and authorised amendment, and we do not accept liability for any such corruption, interception or amendment or the consequences thereof. BAADER PLANETARIUM GMBH, Zur Sternwarte, 82291 Mammendorf, GERMANY Original Message processed by David.fx Subject: Automatisch generierte Email von der Website baader-planetarium.de (26-Jan-2013 13:25) From: Mark Harper <[email protected]> To: [email protected] ----------------------------------------------------------------- Edited January 26, 2013 by Mark Harper. Link to comment Share on other sites More sharing options...
Craig Posted January 26, 2013 Share Posted January 26, 2013 That's actually a good response. Sounds like a nice, small, personal operation. A rarity these days. Link to comment Share on other sites More sharing options...
philjay Posted January 26, 2013 Share Posted January 26, 2013 A very good response, Im impressed, beats the resonse, or lack of, from some of the big manufacturers Link to comment Share on other sites More sharing options...
BAZ Posted January 26, 2013 Share Posted January 26, 2013 It its a very good response, and reassures you that they care about their product, and the high standards they have. Damn I want one now! Link to comment Share on other sites More sharing options...
Guest Bryndalf Posted January 26, 2013 Share Posted January 26, 2013 Very nice response. I fancy one of these now too Link to comment Share on other sites More sharing options...
red dwalf Posted January 26, 2013 Share Posted January 26, 2013 me too ! thats increased the waiting list alittle more Link to comment Share on other sites More sharing options...
Brantuk Posted January 26, 2013 Share Posted January 26, 2013 A response that shows a lot of customer care - very happy to explain why it's not currently in stock - and a bit of detail about how the company operates, levels of QA employed, and budgeting info too. You wouldn't get that from Tesco if 2ltr bottles of milk disappeared from the shelves lol. Good one Mark. Link to comment Share on other sites More sharing options...
Mark Harper. Posted January 26, 2013 Author Share Posted January 26, 2013 Yeah I was nicely surprised too, I thought they were huge. I'm at the front of the queue!!! Link to comment Share on other sites More sharing options...
Tweedledee Posted January 26, 2013 Share Posted January 26, 2013 Here's one... http://www.ebay.co.uk/itm/Baader-Hyperion-Mark-III-Clickstop-Zoom-Eyepiece-8-24mm-HYP-ZOOM-2454824-/121020620728?pt=LH_DefaultDomain_0&hash=item1c2d641fb8 Might take a couple of weeks to get here from the US though. Link to comment Share on other sites More sharing options...
+Bino-viewer Posted February 4, 2013 Share Posted February 4, 2013 Have you tried Rother Valley Optics Mark ? I was interested in a pair two or three weeks ago & they didn't tell me it wasn't in stock ? Link to comment Share on other sites More sharing options...
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